Delivery & Returns

INSTOCK ORDERS 

From 26 July 2020, our team will process online orders every Monday, Wednesday and Friday. Our local courier partner will have it sent to you within 1-3 working day. Please be advised that we may not be able to fulfil your order during weekends or Public Holidays. 

* should our fulfilment day fall on a Public Holiday, your order will be fulfilled on the next fulfilment day on the week's calendar. 

 

ZAYDA / PRIVATE LABEL / LOUNGEWEAR

A waiting time of 4-5 weeks will be required as your orders are not produced locally.  

No notification will be given until the order is ready to be sent to you via our local courier partner. Our Customer Engagement Officer will be in touch with you if we see any delay in your order.

 

Pre-Order Delivery 

Date of delivery for pre-orders will depend on shipment date allocated for each batch.

A waiting time of 4-5 weeks will be required as your orders are not produced locally. 

No notification will be given until the order is ready to be sent to you via our local courier partner. Our Customer Engagement Officer will be in touch with you if we see any delay in your order.

 We offer international shipping. If you face difficulty in shipping, you may contact sales@bymarlena.com.

For delivery within Singapore: Flat Shipping SGD5.50 1-3 days upon receiving a fulfilment email from us. 

For delivery in Malaysia: SGD15.00, not inclusive of custom taxes & duties.  Orders will be delivered by DHL and takes 3-7 working days to arrive upon receiving a fulfilment email from us. By Marlena will not be responsible for custom taxes & duties. 

For delivery in Brunei Darussalam: SGD20.00, not inclusive of custom taxes & duties. Orders will be delivered by DHL and takes 3-7 working days to arrive upon receiving a fulfilment email from us. By Marlena will not be responsible for custom taxes & duties. 

For international delivery: Shipping charges applicable upon checkout, not inclusive of custom taxes & duties. Orders will be delivered by DHL and takes 3-7 days to arrive upon receiving a fulfilment email from us. 

By Marlena will not be responsible for any deliveries signed for at the delivery address stated in the original order. Therefore, please ensure that you provide the correct address including unit numbers (if applicable).

EXCHANGES

Due to COVID-19, regretfully, do suspend all exchange request for safety reasons until further notice. Therefore please ensure that you use our size guide prior to ordering or visit our studio in 09A Jalan Pisang. 

Sale items are strictly non-refundable.

You may contact us should you need any assistance.