F.A.Q

Why By Marlena?

By Marlena focus on ensuring you look elegant and always at your best with minimal effort required. We provide both ready-made abaya as well as our custom designs where we will source out the fabric, laces and/or embellishments. This ensures we are able to cater to the maximum number of women out there, whether they’d like something simpler and readily available or something that is more exclusive.

What material is Marlena’s Abayas made from?

Marlena's abaya are made with various types of quality fabrics and we focus on comfort. Some designs might combine a selection of high quality fabric. 

What is the size that I should be wearing?

Our Abaya follows a standard sizing. You can refer to our size guide here.

Can I choose the color?

For Middle East Collection – all available colors will be published and released on the website.

For The Private Label – Kindly contact Marlena, +65 8535 8415 directly to forward your queries. 

What are the types of payment allowed?

We accept Paypal and direct bank transfer, PayNow, Nets at the Studio. For the Direct Bank Transfer, we will require a screenshot of the payment within 24hours of placing an order. 

Ordering Process

By Marlena will publish a cut-off date for every pre-order batches.We will then process your orders and it will be expected to be shipped from Abu Dhabi as per the planned shipping dates.  

Shipping

Please refer to our Delivery and Returns Page. 

Exchange & Refund policy

Please refer to our Delivery and Returns Page.

BM Loyalty Program

BM Loyalty Program rewards you for shopping with us. By creating an account, you will be rewarded 100 BM Points that can be accumulated with future purchases to redeem discounts.

Collaborations / Events

We are open to collaborations and events participation. Please email us at sales@bymarlena.com